Privacy Policy

MHM, a specialized AI agency under the AMZ collective, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information in connection with our products, services, and platforms, including websites, applications, and interfaces (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Information You Provide

We collect personal and business information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number
• Business name, website, role/title
• Account credentials (for clients or dashboard access)
• Payment and billing information (if applicable)
• Information about your goals, workflows, or integrations needed for your AI agent

b. Automatically Collected Information

When you interact with our website or services, we may automatically collect:

• IP address
• Browser type, operating system, and device identifiers
• Usage data (e.g., pages visited, features used, time spent)
• Log and event data from your interactions with agents or our systems

c. Third-Party Integrations

If you choose to connect third-party services (e.g., CRM, calendar, voice tools), we may collect and store data provided by those services to facilitate your workflows.

2. How We Use Your Information

We use the information we collect to:

• Develop, personalize, and improve autonomous agent experiences
• Configure task flows, triggers, and AI responses tailored to your needs
• Communicate with you regarding updates, support, and feedback
• Monitor system performance, ensure security, and prevent misuse
• Process payments and manage accounts (if applicable)
• Conduct research and develop new features

3. Sharing and Disclosure

We do not sell your personal information. However, we may share information:

a. With Service Providers

We may work with trusted vendors and infrastructure providers (e.g., hosting services, LLM providers, payment processors) to deliver our services securely and efficiently.

b. With Your Consent

We may share your data with third-party services or collaborators if you give us explicit permission (e.g., integrating with tools like Notion, Slack, or Pipedrive).

c. For Legal and Security Reasons

We may disclose information if required to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit and at rest
• Access controls and authentication
• Regular audits and monitoring of infrastructure

However, no system is 100% secure. We encourage you to use strong passwords and enable available security settings on integrated tools.

5. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time, subject to certain exceptions.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent
• Request data portability

To exercise your rights, contact us at privacy@mhm.ai.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies for website functionality, performance analytics, and user experience personalization. You can manage cookie preferences through your browser settings.

8. International Data Transfers

If you access our services from outside the country where our infrastructure is hosted, your data may be transferred and processed across borders. We take appropriate safeguards to ensure compliance with relevant data protection laws (e.g., GDPR).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us to request deletion.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or our platform. Continued use of our services after updates constitutes your agreement to the revised terms.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact us at: